<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: I Was Just so Wrong</title>
	<atom:link href="http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/</link>
	<description>Fresh Thinking on IT Operations</description>
	<lastBuildDate>Wed, 17 Mar 2010 16:12:16 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
		<item>
		<title>By: Jonathan Davis</title>
		<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/comment-page-1/#comment-769</link>
		<dc:creator>Jonathan Davis</dc:creator>
		<pubDate>Tue, 29 Jul 2008 20:12:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.thehotaisle.com/?p=279#comment-769</guid>
		<description>Thanks for that Steve. I have been tracking the Kaizan meme for a while now, but like you I kept putting off actually reading the book. &lt;br&gt;&lt;br&gt;I was turned on to this whole area by two superb books I think you might also enjoy (partly becuase you are a great example of someone who seems to have solved the problems in the first one).&lt;br&gt;&lt;br&gt;Those books are &quot;The Knowing Doing Gap&quot; (&lt;a href=&quot;http://www.amazon.co.uk/Knowing-Doing-Gap-Companies-Knowledge-Action/dp/1578511240/&quot; rel=&quot;nofollow&quot;&gt;http://www.amazon.co.uk/Knowing-Doing-Gap-Compa...&lt;/a&gt;)  and the other &quot;Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-based Management&quot; (&lt;a href=&quot;http://www.amazon.co.uk/Facts-Dangerous-Half-Truths-Total-Nonsense/dp/1591398622/&quot; rel=&quot;nofollow&quot;&gt;http://www.amazon.co.uk/Facts-Dangerous-Half-Tr...&lt;/a&gt;) both by Jeffrey Pfeffer and Robert I. Sutton . &lt;br&gt;&lt;br&gt;&quot;Knowing doing&quot; addresses the age old problem of companies knowing what to do (strategy) but not how to do it (implementation). &lt;br&gt;&lt;br&gt;It is a book you could write (and I wish you would) but it is  brilliant demolition of so much nonsense out there, especially from consultants who stop short of implementing (or explaining how to implement)  what they prescribe as the solution of organisational or operational problems. &lt;br&gt;&lt;br&gt;The second book is a superb argument for rational evidence based management (like the Toyota Way). They quote extensively from the book and cite the many of the arguments in it. &lt;br&gt;&lt;br&gt;I see it as a companion volume, very tightly argued and superbly researched. One of the best books on business critical thinking I have read.</description>
		<content:encoded><![CDATA[<p>Thanks for that Steve. I have been tracking the Kaizan meme for a while now, but like you I kept putting off actually reading the book. </p>
<p>I was turned on to this whole area by two superb books I think you might also enjoy (partly becuase you are a great example of someone who seems to have solved the problems in the first one).</p>
<p>Those books are &#8220;The Knowing Doing Gap&#8221; (<a href="http://www.amazon.co.uk/Knowing-Doing-Gap-Companies-Knowledge-Action/dp/1578511240/" rel="nofollow"></a><a href="http://www.amazon.co.uk/Knowing-Doing-Gap-Compa.." rel="nofollow">http://www.amazon.co.uk/Knowing-Doing-Gap-Compa..</a>.)  and the other &#8220;Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-based Management&#8221; (<a href="http://www.amazon.co.uk/Facts-Dangerous-Half-Truths-Total-Nonsense/dp/1591398622/" rel="nofollow"></a><a href="http://www.amazon.co.uk/Facts-Dangerous-Half-Tr.." rel="nofollow">http://www.amazon.co.uk/Facts-Dangerous-Half-Tr..</a>.) both by Jeffrey Pfeffer and Robert I. Sutton . </p>
<p>&#8220;Knowing doing&#8221; addresses the age old problem of companies knowing what to do (strategy) but not how to do it (implementation). </p>
<p>It is a book you could write (and I wish you would) but it is  brilliant demolition of so much nonsense out there, especially from consultants who stop short of implementing (or explaining how to implement)  what they prescribe as the solution of organisational or operational problems. </p>
<p>The second book is a superb argument for rational evidence based management (like the Toyota Way). They quote extensively from the book and cite the many of the arguments in it. </p>
<p>I see it as a companion volume, very tightly argued and superbly researched. One of the best books on business critical thinking I have read.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Jonathan Davis</title>
		<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/comment-page-1/#comment-163</link>
		<dc:creator>Jonathan Davis</dc:creator>
		<pubDate>Tue, 29 Jul 2008 19:12:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.thehotaisle.com/?p=279#comment-163</guid>
		<description>Thanks for that Steve. I have been tracking the Kaizan meme for a while now, but like you I kept putting off actually reading the book. &lt;br&gt;&lt;br&gt;I was turned on to this whole area by two superb books I think you might also enjoy (partly becuase you are a great example of someone who seems to have solved the problems in the first one).&lt;br&gt;&lt;br&gt;Those books are &quot;The Knowing Doing Gap&quot; (&lt;a href=&quot;http://www.amazon.co.uk/Knowing-Doing-Gap-Companies-Knowledge-Action/dp/1578511240/&quot;&gt;http://www.amazon.co.uk/Knowing-Doing-Gap-Compa...&lt;/a&gt;)  and the other &quot;Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-based Management&quot; (&lt;a href=&quot;http://www.amazon.co.uk/Facts-Dangerous-Half-Truths-Total-Nonsense/dp/1591398622/&quot;&gt;http://www.amazon.co.uk/Facts-Dangerous-Half-Tr...&lt;/a&gt;) both by Jeffrey Pfeffer and Robert I. Sutton . &lt;br&gt;&lt;br&gt;&quot;Knowing doing&quot; addresses the age old problem of companies knowing what to do (strategy) but not how to do it (implementation). &lt;br&gt;&lt;br&gt;It is a book you could write (and I wish you would) but it is  brilliant demolition of so much nonsense out there, especially from consultants who stop short of implementing (or explaining how to implement)  what they prescribe as the solution of organisational or operational problems. &lt;br&gt;&lt;br&gt;The second book is a superb argument for rational evidence based management (like the Toyota Way). They quote extensively from the book and cite the many of the arguments in it. &lt;br&gt;&lt;br&gt;I see it as a companion volume, very tightly argued and superbly researched. One of the best books on business critical thinking I have read.</description>
		<content:encoded><![CDATA[<p>Thanks for that Steve. I have been tracking the Kaizan meme for a while now, but like you I kept putting off actually reading the book. </p>
<p>I was turned on to this whole area by two superb books I think you might also enjoy (partly becuase you are a great example of someone who seems to have solved the problems in the first one).</p>
<p>Those books are &#8220;The Knowing Doing Gap&#8221; (<a href="http://www.amazon.co.uk/Knowing-Doing-Gap-Companies-Knowledge-Action/dp/1578511240/"></a><a href="http://www.amazon.co.uk/Knowing-Doing-Gap-Compa.." rel="nofollow">http://www.amazon.co.uk/Knowing-Doing-Gap-Compa..</a>.)  and the other &#8220;Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-based Management&#8221; (<a href="http://www.amazon.co.uk/Facts-Dangerous-Half-Truths-Total-Nonsense/dp/1591398622/"></a><a href="http://www.amazon.co.uk/Facts-Dangerous-Half-Tr.." rel="nofollow">http://www.amazon.co.uk/Facts-Dangerous-Half-Tr..</a>.) both by Jeffrey Pfeffer and Robert I. Sutton . </p>
<p>&#8220;Knowing doing&#8221; addresses the age old problem of companies knowing what to do (strategy) but not how to do it (implementation). </p>
<p>It is a book you could write (and I wish you would) but it is  brilliant demolition of so much nonsense out there, especially from consultants who stop short of implementing (or explaining how to implement)  what they prescribe as the solution of organisational or operational problems. </p>
<p>The second book is a superb argument for rational evidence based management (like the Toyota Way). They quote extensively from the book and cite the many of the arguments in it. </p>
<p>I see it as a companion volume, very tightly argued and superbly researched. One of the best books on business critical thinking I have read.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Through a Customer Experience Lens Businesses actually do very few things &#124; The Hot Aisle</title>
		<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/comment-page-1/#comment-130</link>
		<dc:creator>Through a Customer Experience Lens Businesses actually do very few things &#124; The Hot Aisle</dc:creator>
		<pubDate>Thu, 24 Jul 2008 00:49:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.thehotaisle.com/?p=279#comment-130</guid>
		<description>[...] and RFT and CT metrics calculated to show the overall impact on Customer Experience. By applying Lean approaches to stripping out non-value-add steps and improving Right First Time at each step [...]</description>
		<content:encoded><![CDATA[<p>[...] and RFT and CT metrics calculated to show the overall impact on Customer Experience. By applying Lean approaches to stripping out non-value-add steps and improving Right First Time at each step [...]</p>
]]></content:encoded>
	</item>
</channel>
</rss>
