All Posts Tagged With: "Automation"
Here is the acid test - our customers often know that there is a service problem before we do. When that happens, as far as our customers are concerned, we suck, we are incompetent and they are smarter than us. Our IT Operations team may be publishing loads of great Key Performance Indicators (KPIs) that show improvements [...]
Continue ReadingSimultaneously the most powerful aspect of and the biggest problem with IT Systems are that they are flexible by design. They are so flexible that that many of our people want to show how smart they are by being helpful and adding value. Unfortunately, being helpful is one of these things that inevitably leads to unintended [...]
Continue ReadingPhase 1 - Discovery
Anyone who knows about Data Centres understands something of the complexity of moving services to a new site. Usually this needs to be done in a hurry, with no service disruption and at minimum cost.
The drivers for data centre moves are:
* Mergers and Acquisitions
* Geographic Consolidation of Sites
* Building Moves
* Expansion
Like [...]
Interview with Haroon Malik
Malik - Do you think that, as yet, many businesses have a sufficient understanding of the importance of the human aspect of IT within the data centre? ie writing policies, managing infrastructure, making mistakes etc…
O’Donnell - It may be a bit unkind to some of my colleagues but my experience shows that [...]
Loading ...
