All Posts Tagged With: "IT Operations"
I picked up an interesting news article about field force automation. Believe me that even a small amount of effort to automate and optimize Field Engineers pays off handsomely. At BT we did some home grown stuff and even that made a great difference to calls per Engineer, and fuel, distance per call metrics. I wish [...]
I first heard this phrase from my good friend and sometime mentor, Danny McNulty, when we worked together at Cable & Wireless. You may have heard of the book What They Don’t Teach You At Harvard Business School by Mark H McCormack, well, just like McCormack, Danny is full of tried and tested management techniques and [...]
You may be very surprised to see that McKinsey believe that Data Center costs are 25% of all IT costs. Many CIOs will find it difficult to reconcile this view with their own budgets. There are a two key reasons why this is a difficult and badly understood process. Within many organizations many of the [...]
Here is the acid test – our customers often know that there is a service problem before we do. When that happens, as far as our customers are concerned, we suck, we are incompetent and they are smarter than us. Our IT Operations team may be publishing loads of great Key Performance Indicators (KPIs) that show improvements [...]
Simultaneously the most powerful aspect of and the biggest problem with IT Systems are that they are flexible by design. They are so flexible that that many of our people want to show how smart they are by being helpful and adding value. Unfortunately, being helpful is one of these things that inevitably leads to unintended [...]
Floor loading is a badly understood issue in Data Centers. Not just in the place where the equipment eventually ends up but also en-route from the loading bay to the final resting place. OK, so lets start looking at the problem. Most data centers have a raised floor made of specialist tiles held up on struts and [...]
We all worry about failures in our data centers, some types of failure more than others. Losing a server is bad, losing a storage array extremely bad! How then might we categorize a full power failure in a data centre? Catastrophic certainly, even careless perhaps? I can hear the questions already: How could I have [...]
