All Posts Tagged With: "Right First Time"
The Daily Mail reports that a UK Government investigation was launched after the personally identifiable information (PII) of more than a million bank customers was found on a computer sold on eBay.
Highly sensitive information on American Express, NatWest and Royal Bank of Scotland customers was found on the disk array sold for £35.88 (about $72).
The [...]
Continue ReadingI bet that you came up with a big number? Some people I ask sit down and scratch their head and then start listing all of the products and services their companies offer. After a while most folks just give up, overwhelmed by the scale of the simple question I have asked. Try it for [...]
Continue ReadingMy colleague Christian Dalle Nogare lent me a book (embarrassingly many) months ago, The Toyota Way by Professor Jeffrey K. Liker and it has taken the extreme of lying by a pool in the Dominican Republic to get me to the point of reading it.
Like many educated and experienced business managers, I had thought that I [...]
I clearly remember as a wet-behind-the-ears youth complaining bitterly to my old boss, David Williams, that I was too busy and could never manage to complete everything that needed to be done. He laughed, collected a piece of that old fashioned green line-printer paper and sat down. He said:
“This is the most important lesson that you will [...]
Here is the acid test - our customers often know that there is a service problem before we do. When that happens, as far as our customers are concerned, we suck, we are incompetent and they are smarter than us. Our IT Operations team may be publishing loads of great Key Performance Indicators (KPIs) that show improvements [...]
Continue ReadingInterview with Haroon Malik
Malik - Do you think that, as yet, many businesses have a sufficient understanding of the importance of the human aspect of IT within the data centre? ie writing policies, managing infrastructure, making mistakes etc…
O’Donnell - It may be a bit unkind to some of my colleagues but my experience shows that [...]
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