<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>The Hot Aisle &#187; Right First Time</title>
	<atom:link href="http://www.thehotaisle.com/tag/right-first-time/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.thehotaisle.com</link>
	<description>Fresh Thinking on IT Operations</description>
	<lastBuildDate>Mon, 06 Feb 2012 14:54:03 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Nightmares are made of this</title>
		<link>http://www.thehotaisle.com/2008/08/26/nightmares-are-made-of-this/</link>
		<comments>http://www.thehotaisle.com/2008/08/26/nightmares-are-made-of-this/#comments</comments>
		<pubDate>Tue, 26 Aug 2008 16:55:59 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Data Leakage]]></category>
		<category><![CDATA[Feature]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[IT Operations]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Asset Management]]></category>
		<category><![CDATA[Banking]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[credit card accounts]]></category>
		<category><![CDATA[credit card numbers]]></category>
		<category><![CDATA[daily mail]]></category>
		<category><![CDATA[disk array]]></category>
		<category><![CDATA[Problems]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[royal bank of scotland]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Software]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=447</guid>
		<description><![CDATA[The Daily Mail reports that a UK Government investigation was launched after the personally identifiable information (PII) of more than a million bank customers was found on a computer sold on eBay. Highly sensitive information on American Express, NatWest and Royal Bank of Scotland customers was found on the disk array sold for £35.88 (about [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/08/26/nightmares-are-made-of-this/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Many Things Does Your Business Do?</title>
		<link>http://www.thehotaisle.com/2008/07/24/how-many-things-does-your-business-do/</link>
		<comments>http://www.thehotaisle.com/2008/07/24/how-many-things-does-your-business-do/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 00:49:07 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Concept to Market]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Lead to Cash]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Trouble to Resolve]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=293</guid>
		<description><![CDATA[I bet that you came up with a big number? Some people I ask sit down and scratch their head and then start listing all of the products and services their companies offer. After a while most folks just give up, overwhelmed by the scale of the simple question I have asked. Try it for [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/07/24/how-many-things-does-your-business-do/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>I Was Just so Wrong</title>
		<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/</link>
		<comments>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 20:55:35 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Concept to Market]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Lead to Cash]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Toyota]]></category>
		<category><![CDATA[Trouble to Resolve]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=279</guid>
		<description><![CDATA[My colleague Christian Dalle Nogare lent me a book (embarrassingly many) months ago, The Toyota Way by Professor Jeffrey K. Liker and it has taken the extreme of lying by a pool in the Dominican Republic to get me to the point of reading it. Like many educated and experienced business managers, I had thought that [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>(Perhaps) the most important lesson of my life</title>
		<link>http://www.thehotaisle.com/2008/06/03/perhaps-the-most-important-lesson-of-my-life/</link>
		<comments>http://www.thehotaisle.com/2008/06/03/perhaps-the-most-important-lesson-of-my-life/#comments</comments>
		<pubDate>Tue, 03 Jun 2008 17:21:57 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Right First Time]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=68</guid>
		<description><![CDATA[I clearly remember as a wet-behind-the-ears youth complaining bitterly to my old boss, David Williams, that I was too busy and could never manage to complete everything that needed to be done. He laughed, collected a piece of that old fashioned green line-printer paper and sat down. He said: &#8220;This is the most important lesson that you [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/06/03/perhaps-the-most-important-lesson-of-my-life/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>So your IT Operations suck, what can you do?</title>
		<link>http://www.thehotaisle.com/2008/05/27/so-your-it-operations-suck-what-can-you-do/</link>
		<comments>http://www.thehotaisle.com/2008/05/27/so-your-it-operations-suck-what-can-you-do/#comments</comments>
		<pubDate>Tue, 27 May 2008 14:53:33 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Operations]]></category>
		<category><![CDATA[21st Century Data Centre]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[Problems]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Service Protection]]></category>
		<category><![CDATA[Service Recovery]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=56</guid>
		<description><![CDATA[Here is the acid test &#8211; our customers often know that there is a service problem before we do. When that happens, as far as our customers are concerned, we suck, we are incompetent and they are smarter than us. Our IT Operations team may be publishing loads of great Key Performance Indicators (KPIs) that show improvements [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/05/27/so-your-it-operations-suck-what-can-you-do/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Interview</title>
		<link>http://www.thehotaisle.com/2008/04/18/interview/</link>
		<comments>http://www.thehotaisle.com/2008/04/18/interview/#comments</comments>
		<pubDate>Fri, 18 Apr 2008 18:00:21 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Interviews]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[21st Century Data Centre]]></category>
		<category><![CDATA[airflow]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Blade Servers]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Green IT]]></category>
		<category><![CDATA[IT Infrastructure]]></category>
		<category><![CDATA[Power Density]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Rule of One]]></category>
		<category><![CDATA[Virtualization]]></category>

		<guid isPermaLink="false">http://thehotaisle.com/?p=7</guid>
		<description><![CDATA[Interview with Haroon Malik &#8211; DCS Magazine   Malik &#8211; Do you think that, as yet, many businesses have a sufficient understanding of the importance of the human aspect of IT within the data centre? ie writing policies, managing infrastructure, making mistakes etc&#8230; O&#8217;Donnell &#8211; It may be a bit unkind to some of my [...]]]></description>
		<wfw:commentRss>http://www.thehotaisle.com/2008/04/18/interview/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

