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	<title>The Hot Aisle &#187; Trouble to Resolve</title>
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	<description>Fresh Thinking on IT Operations</description>
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		<title>Why do IT Operations suck?</title>
		<link>http://www.thehotaisle.com/2008/09/05/why-do-it-operations-suck/</link>
		<comments>http://www.thehotaisle.com/2008/09/05/why-do-it-operations-suck/#comments</comments>
		<pubDate>Fri, 05 Sep 2008 20:01:47 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
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		<category><![CDATA[Feature]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[IT Operations]]></category>
		<category><![CDATA[21st Century Data Centre]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[Problems]]></category>
		<category><![CDATA[Service Protection]]></category>
		<category><![CDATA[Service Recovery]]></category>
		<category><![CDATA[Trouble to Resolve]]></category>

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		<description><![CDATA[One of the strangest things about IT people is that they often miss the obvious until it is explained to them (sometimes with the aid of a hammer). We are all so used to following the rules and doing what everyone else does. This particularly applies to IT Operations, also known as the Command Centre [...]]]></description>
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		<title>How Many Things Does Your Business Do?</title>
		<link>http://www.thehotaisle.com/2008/07/24/how-many-things-does-your-business-do/</link>
		<comments>http://www.thehotaisle.com/2008/07/24/how-many-things-does-your-business-do/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 00:49:07 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Concept to Market]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Lead to Cash]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Trouble to Resolve]]></category>

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		<description><![CDATA[I bet that you came up with a big number? Some people I ask sit down and scratch their head and then start listing all of the products and services their companies offer. After a while most folks just give up, overwhelmed by the scale of the simple question I have asked. Try it for [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>I Was Just so Wrong</title>
		<link>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/</link>
		<comments>http://www.thehotaisle.com/2008/07/23/i-was-just-so-wrong/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 20:55:35 +0000</pubDate>
		<dc:creator>Steve O'Donnell</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Concept to Market]]></category>
		<category><![CDATA[Cycle Time]]></category>
		<category><![CDATA[Lead to Cash]]></category>
		<category><![CDATA[Right First Time]]></category>
		<category><![CDATA[Toyota]]></category>
		<category><![CDATA[Trouble to Resolve]]></category>

		<guid isPermaLink="false">http://www.thehotaisle.com/?p=279</guid>
		<description><![CDATA[My colleague Christian Dalle Nogare lent me a book (embarrassingly many) months ago, The Toyota Way by Professor Jeffrey K. Liker and it has taken the extreme of lying by a pool in the Dominican Republic to get me to the point of reading it. Like many educated and experienced business managers, I had thought that [...]]]></description>
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